| Q1 |
What is "Electronic General Demand Note (e-GDN)"? |
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"Electronic General Demand Note (e-GDN)" is an electronic copy of the General Demand Note (GDN). If you are interested in receiving e-GDNs, you can opt for the e-GDN service and register your e-GDN Account. The GDN(s) will then be sent to your e-GDN Account rather than served to you by personal service or by post. You can log in your e-GDN Account to view and download your e-GDNs and related messages, attachments, payment information, etc. |
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| Q2 |
Is e-GDN service available to all GDN issuing bureaux/departments (b/ds)? |
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No. You may refer to the List of issuing offices providing e-GDN service for the details of the e-GDN service now available from those participating b/ds. Only the users who receive GDNs from those participating b/ds will be invited to opt for receiving e-GDNs. |
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| Q3 |
Do I need to pay for using e-GDN service? |
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No. You can enjoy the e-GDN service for free. |
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| Q4 |
Can I view all of my government bills through my e-GDN Account? |
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You can view all the e-GDNs for the registered e-GDN services issued to you under the same e-GDN Account (i.e. the same Email Address). Alternatively, if you have registered or linked up your e-GDN Account with "iAM Smart" Account, you can access your e-GDN Account via "iAM Smart" Mobile App or "Login with “iAM Smart”" on the Treasury’s Website. |
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| Q5 |
How long will the e-GDNs be kept in my e-GDN Account? |
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E-GDNs in your e-GDN Account will be kept for three years after they are fully settled. You can also download the e-GDNs for your record. |
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| Q6 |
What if I have enquiries about the e-GDNs, such as amount payable, due date, payment information, etc.? |
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You can contact the relevant e-GDN issuing office. Their contact number is shown in the top left-hand corner of the e-GDN. You may also find the email address and telephone number of the issuing office in your e-GDN Account (e.g. e-GDN Account Summary Page, e-GDN Details Page, etc.). Please refer to the Help Desk webpage for further details. |
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| Q7 |
Am I restricted to use e-payment if I sign-up an e-GDN Account? |
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No. You can choose to settle your e-GDNs by all the payment means designated by the e-GDN issuing office. However, e-payment is highly recommended because it is fast, convenient and environmentally friendly. |
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| Q8 |
How can I apply for using e-GDN service? |
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To apply for using e-GDN service, you may download and complete the Registration Form for e-GDN Service (Form), and submit the duly signed Form to the issuing office of the participating b/d. If your selected issuing office accepts online registration, you could follow the steps below for online registration via "iAM Smart" Mobile App:
| (I) | Register an "iAM Smart" Account; | | (II) | From the "iAM Smart" online service catalogue, select "Electronic General Demand Note (e-GDN) Enquiry"; or | | (III) | Click "Login with “iAM Smart”" on the Treasury’s Website to complete the login process; and | | (IV) | Click the "New e-GDN Customer Online Registration" icon to complete the registration process. |
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| Q9 |
If I apply for using e-GDN service by submitting a Registration Form, how can I activate an e-GDN Account? |
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After submission of the Registration Form, an activation link will be sent to you via email when the first e-GDN is issued to your e-GDN Account. After clicking on the activation link, you will be directed to a webpage to fill in the necessary information to complete the activation process. |
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| Q10 |
I have registered e-GDN services via "iAM Smart" Account and have received a Verification Code (V-Code) letter, how can I enter V-Code? |
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When you have received the V-Code letter after registering e-GDN service online with “iAM Smart” Mobile App, please follow the steps below:| (1) via "iAM Smart" Account ("iAM Smart" Mobile App) | | | (I) | Log in your "iAM Smart" Account; | | (II) | From the "iAM Smart" online service catalogue, select "Electronic General Demand Note (e-GDN) Enquiry"; | | (III) | Click the "Enter Verification Code" icon; | | (IV) | In the textbox provided, please enter the V-Code provided in the letter; and | | (V) | Click the "Confirm" button to complete the whole registration process. |
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| (2) via "iAM Smart" Account (Treasury’s Website) | | | (I) | Click "Login with “iAM Smart”" on the Treasury’s Website to complete the login process; | | (II) | Click the "Enter Verification Code" icon; | | (III) | In the textbox provided, please enter the V-Code provided in the letter; and | | (IV) | Click the "Confirm" button to complete the whole registration process. |
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| Q11 |
How can I link up my e-GDN Account with "iAM Smart" Account? |
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If your e-GDN Account is first registered via "iAM Smart" Account, your e-GDN Account will be automatically linked with your "iAM Smart" Account.
If you are an existing e-GDN user and you also have registered a "iAM Smart" Account, you can opt to link up your existing e-GDN Account with your "iAM Smart" Account. Please follow the steps below:
| (1) via "iAM Smart" Account ("iAM Smart" Mobile App) | | | (I) | Log in your "iAM Smart" Account; | | (II) | From the "iAM Smart" online service catalogue, select "Electronic General Demand Note (e-GDN) Enquiry"; and | | (III) | Click the "Link Up My Existing e-GDN Account with "iAM Smart" Account" icon and follow the steps to complete the link up process. |
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| (2) via "iAM Smart" Account (Treasury’s Website) | | | (I) | Click "Login with “iAM Smart”" on the Treasury’s Website to complete the login process; and | | (II) | Click the "Link Up My Existing e-GDN Account with "iAM Smart" Account" icon and follow the steps to complete the link up process. |
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| Q12 |
I had an existing e-GDN Account, how can I add new e-GDN services? |
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Please refer to the List of issuing offices providing e-GDN service to check if the demand note issuing office provides e-GDN service and the registration methods as available.
If the issuing office only accepts application through a Registration Form, you have to download and complete the Registration Form for e-GDN Service (Form), and submit the duly signed Form to the issuing office.
If the issuing office also allows online registration for e-GDN service, and you have already registered or linked up your e-GDN Account with "iAM Smart" Account, please follow the steps below:
| (1) via "iAM Smart" Account ("iAM Smart" Mobile App) | | | (I) | Log in your "iAM Smart" Account; | | (II) | From the "iAM Smart" online service catalogue, select "Electronic General Demand Note (e-GDN) Enquiry"; and | | (III) | Click the "Register New General Demand Note" icon to complete the registration process. |
| | (2) via "iAM Smart" Account (Treasury’s Website) | | | (I) | Click "Login with “iAM Smart”" on the Treasury’s Website to complete the login process; and | | (II) | Click the "Register New General Demand Note" icon to complete the registration process. |
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| Q13 |
How can I know when an e-GDN has been sent to my e-GDN Account? |
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When an e-GDN is sent to your e-GDN Account, you will receive email and/or SMS notification(s) from the issuing office according to the notification mode you selected. |
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| Q14 |
Can I change my password? |
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Yes. Please follow the steps below: | | (I) | Log in your e-GDN Account and access "My Profile"; | | (II) | Click the "Change" button next to "My Password"; | | (III) | Input the New Password twice; and | | (IV) | Click the "Confirm" button to effect the change. |
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| Q15 |
What if I forget my password? |
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If you encounter any difficulties in logging onto e-GDN Account, please contact the Treasury (Tel: 3847 8918, Email: egdns@try.gov.hk) or the relevant issuing office for assistance. |
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| Q16 |
Can I change my email address for login of my e-GDN Account? |
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Yes. Please follow the steps below: | | (I) | Log in your e-GDN Account and access "My Profile"; | | (II) | Click the "Change" button next to "Email Address"; | | (III) | Input the New Email Address twice and the current e-GDN Account password; | | (IV) | Click the "Confirm" button and then an email with activation link would be sent to your new email account; | | (V) | Log in your new email account and click the activation link attached to that email; and | | (VI) | Input your current e-GDN Account password to effect the change. |
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| Q17 |
What if I forget my email address for login of my e-GDN Account? |
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Please contact the relevant e-GDN issuing office for retrieving your email address. |
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| Q18 |
Can I change Contact No., Notification Mode and Secret Question and Secret Answer in my e-GDN Account? |
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Yes. You can log in your e-GDN Account and access "My Profile" and click the "Change" button. Please follow the steps provided on screen. If you select SMS as one of the notification mode of receiving electronic notification, please provide a local contact number that can receive SMS. |
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| Q19 |
What if I want to cease receiving e-GDNs after sign-up of an e-GDN Account? |
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If you decide to cease receiving e-GDNs but would like to receive hardcopies of the demand notes, you shall notify the relevant b/d by one of the following two methods:
(1) Log in your e-GDN Account, access "My Profile", click the "Apply Opt Out" button and follow the steps on screen to send out your request electronically; or
(2) Send a written notice to the b/d as specified at the upper left corner of the demand note.
Normally, your application shall take effect within 14 working days after the relevant b/d has received such notice.
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| Q20 |
Can I delink my e-GDN Account from "iAM Smart" Account? |
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To delink e-GDN Account from "iAM Smart" Account, please follow the steps below:
| (I) | Log in your e-GDN Account and access "My Profile"; | | (II) | Click the "Delink my "iAM Smart" Account" button; and | | (III) | Click the "Confirm" button to confirm your intention to terminate the link up. |
After such delink, you have to log in the e-GDN Account on the Treasury’s Website directly by using the registered email address and password for the e-GDN Account. |
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| Q21 |
I used to access e-GDN Account via MyGovHK Account. How can I access e-GDN Account following the service termination of MyGovHK with effect from 1 March 2026? |
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You can log in your e-GDN Account on the Treasury’s Website by using the registered email address and password for the e-GDN Account. If you forgot the email address or password, please refer to FAQs 17 and 15 respectively. You may also wish to link up your e-GDN account with “iAM Smart” Account as set out in FAQ 11. |
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